At this time, we will consider full refunds or exchanges on our concrete items.

We reserve the right to update our return policy at anytime.

We sincerely hope you do not experience any issues but don’t hesitate to contact us with any concerns!

We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.

**For Mail Innovations and Surepost packages allow 5-15 business days for your package to arrive, as UPS and USPS work together to deliver your package. Please note that during the handover from UPS to USPS there can be delays in tracking information updates. As USPS completes delivery on most shipments, please use your USPS Tracking Number for most up-to-date tracking information. Please note, we do not assume a package has been lost until after the full 15 business day shipping window has passed we are then happy to offer a replacement. We apologize for any inconvenience this may cause.

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.

Once an order has been processed and shipped, it typically takes 3-15 business days to arrive, depending on the destination being shipped. Please add 5 to 7 additional business days for orders going to Alaska and Hawaii. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3 to 4 business days after a package arrives for the additional package(s) to arrive if you are missing items in a large order. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.