Shipping and Returns
PROCESSING & SHIPPING TIME
Most items are available to ship within 24 hours. If you select a concrete candle vessel with a candle fragrance, please allow an additional 3-5 days.
We offer several shipping options for you to choose from, including USPS, FedEx, and UPS. You can pick your favorite carrier based on what works best for you. Once you make your choice, I will provide you with a tracking number. This way, you can easily follow your package and know exactly when to expect your next favorite delivery to arrive. It's a simple way to keep updated on your order and ensure that you don’t miss it!
We are a new company and still learning what packaging techniques will work best for getting your products to you safely.
If you receive any item that is damaged, simply take a few photographs and/or videos and email info@aurorahousecandlecompany.com with a brief description of your concerns.
At this time, we will consider full refunds or exchanges on our concrete items.
We reserve the right to update our return policy at anytime.
We sincerely hope you do not experience any issues but don’t hesitate to contact us with any concerns!
RETURNS, DAMAGES, & EXCHANGES
SHIPPING
We cannot guarantee order modifications, address changes, or cancellations once an order has been placed. Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier for such issues.
**For Mail Innovations and Surepost packages allow 5-15 business days for your package to arrive, as UPS and USPS work together to deliver your package. Please note that during the handover from UPS to USPS there can be delays in tracking information updates. As USPS completes delivery on most shipments, please use your USPS Tracking Number for most up-to-date tracking information. Please note, we do not assume a package has been lost until after the full 15 business day shipping window has passed we are then happy to offer a replacement. We apologize for any inconvenience this may cause.
With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
Once an order has been processed and shipped, it typically takes 3-15 business days to arrive, depending on the destination being shipped. Please add 5 to 7 additional business days for orders going to Alaska and Hawaii. Sunday deliveries are subject to UPS standard terms. Please be aware that orders could arrive in multiple packages. Please allow 3 to 4 business days after a package arrives for the additional package(s) to arrive if you are missing items in a large order. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.
PICK UP LOCALLY
We are happy to offer a beautiful selection of Take Home Bags that make carrying your special items easy.
When picking up locally, look for the drop box out front with our logo.
Orders ready for pickup will be placed in the box by 8am and taken inside by 7pm if not picked up.
